Government & Public-Sector Transformation

Scope

This is an institutional transformation area, rather than a conventional commercial investment sector. The assessment concerns service delivery, operating models, governance and implementation; any investment model must be defined separately.

Questions to assess

• Which service, institution and beneficiary group are in scope?
• What decision rights, implementation responsibilities and data are available?
• How will completion time, service quality and accountability be measured?

Evidence and limits

National governance scores provide broad context, not a measure of a specific institution’s service performance. Operational baselines must be built from defined service records.

Information needed to start

Service scope, institutional responsibilities, available process records and the decisions the assessment should support.

How ABCI can support the assessment

The scope is agreed around the available evidence and the decision required. See the related service for its capabilities, deliverables and specialist coordination. Inclusion here does not claim a completed sector study, a client mandate or an available investment.